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SSR Customer Portal: Manage Your Window Cleaning From Your Phone
No app. No password. Just tap the link we text you.
Since 1 October 2026, every SSR Window Cleaning residential customer has their own customer portal, CleanRound. It shows when we’re coming, who’s cleaning, your balance and your invoices – all from a personal link on your phone.
Two texts, two links. We text you a link the evening before your clean, and another as soon as it’s done.
Is it really us? Portal texts come from 07723 575196. Save the number in your phone – and as your links are personal to you, please don’t share them.
or call 07467 397966
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The Evening Before Your Clean
Tap the link in your text to open your portal. You can:
See when we’re coming – your estimated arrival time (for example 09:30–10:30) and your stop number on the round. Timings aren’t guaranteed, as jobs can run long or short on the day.
Check your balance and who’s cleaning – see if anything is owing and which member of the team is coming.
Leave a note for your cleaner – gates, pets, parking: anything we should know.
Skip a clean – away on holiday? Tap “Skip my clean” before the cut-off. Your free skips are shown in the portal.
Request a call back – rather talk? We’ll ring you back.
Save 20% on Extra Services
Add extra exterior cleaning to an upcoming visit straight from your portal and save 20%:
Conservatory roof cleaning
Fascia & soffit cleaning
Gutter clearing
Extras are done alongside your window clean and billed with it – nothing is charged when you add them.
After Your Clean
As soon as your clean is done, we’ll text you a second link. Your portal shows:
Confirmation your clean is done, and who cleaned your windows.
Your balance and invoice history, so you always know where you stand.
Secure payment – payments are processed securely by Stripe, and you can set up a Direct Debit.
Extras for next time – add an extra service to your next visit and save 20%.
Coming soon: refer a friend and get a credit on your account.
Customer Portal FAQs
Do I need to download an app or create a password?
No. The portal works from a personal link we text you, so there’s no app to download and no password to remember.
When will I get a text from the portal?
We text you a link the evening before your clean, and another as soon as your clean is done. Just tap the link to open your portal.
Will I know what time you’re coming?
Yes. The evening before your clean, your portal shows your estimated arrival time – for example 09:30–10:30 – and your stop number on the round. Timings aren’t guaranteed, as jobs can run long or short on the day.
Can I skip a clean if I’m away?
Yes. Tap “Skip my clean” in your portal before the cut-off. Your free skips are shown in the portal.
Can I leave a note for my window cleaner?
Yes. Use the note box to tell us anything we should know for the visit, such as gates, pets or parking.
How do I pay for my window cleaning?
After your clean, your portal shows your balance and invoice history. Payments are processed securely by Stripe, and you can also set up a Direct Debit.
Can I add extra services through the portal?
Yes. You can add conservatory roof cleaning, fascia & soffit cleaning and gutter clearing and save 20%. Extras are done alongside a clean and billed with it – nothing is charged when you add them.
How do I know a portal text is really from SSR?
Portal texts come from the SSR CleanRound Portal number, 07723 575196. Your links are personal to you, so please don’t share them.
Who can use the customer portal?
Every SSR residential window cleaning customer. New customers get a welcome message when they sign up.